Payment and Personal Data Security.

All payments are taken by Adaptawear which does not store any credit or debit card details. Personal details are encrypted during transmission and stored and used strictly in accordance with the Company's Data Protection Policy and will not be passed to any third party without your explicit permission. Alternatively payment may be made in person at the Company's premises or by cheque or bank transfer by arrangement at time of contract.

 

We accept major Credit/Debit cards and paypal. You can also pay by cheque if you are mailing your order (payable to The Senior Clothing Company).

 

Delivery

Overseas customers, please ensure you select the correct shipping rate. Orders will not be dispatched unless the correct amount has been paid. Any orders that have insufficient postage and are subsequently refunded will be charged a £1.00 administration fee.

 

Orders are dispatched by 1st Class Royal Mail (Monday - Friday) or by Interlink Couriers.

 

(Overseas orders are posted by Airmail. Please note this is not a trackable service.)

 

If you are likely to be out when the delivery is made, please put instructions on the checkout page as to where it can be safely left.

 

Orders will be dispatched within 2 working days unless you are notified otherwise. You will receive an email when your order has been dispatched.

 

UK Packing and Postage - 1st Class Royal Mail

We now offer one standard postage rate for orders up to £100, over £100 all orders are sent FREE of CHARGE

 

You can check on the delivery charge when you view your shopping basket and in the checkout area (postage prices are worked out on the vat inclusive totals).

 

 

UK Packing and Postage - 1st Class Royal Mail
Total Order Cost	Delivery Cost
Upto £100	£4.96 ex vat (£5.95 inc VAT)
Over £100	FREE

 

UK Courier delivery

For orders received by 12 Noon we can offer an InterLink Next Day Service (excluding weekends) for all UK mainland orders excluding the Highlands of Scotland. For all other regions in the UK, please contact us by email or phone. Orders received after 12 Noon will leave the following day.

 

If you will not be in to sign for your parcel, please remember to fill in the special instructions box at the checkout so the courier is informed of a safe place to leave it. A card will be put through your door to let you know it has been delivered.

 

InterLink Courier Delivery to UK mainland (excludes Highland Region - Post Codes below)
£7.45 ex VAT (£8.95 inc VAT)	AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.

 

Europe and Rest of The World

Total Order Value	European airmail	World airmail
Upto £100.00	£8.50	£12.00
Over £100.00	£10.00	£15.00

If you would like to give instruction on where to leave the parcel if you are out, please complete the special instructions box at the checkout page. Or, we can deliver to a business address.

 

*There may be times when the delivery schedule may be longer, details will be posted on the website homepage.

 

If you are sending your order as a gift we are delighted to giftwrap and include a gift card for an additional £3.60. Please add this at the cart page and please do not forget to include your giftcard message in the 'Gift Message' box on the checkout page.

 

*There may be times when the delivery schedule may be longer, details will be posted on the website homepage.

 

Out of Stock Items

Due to exceptional demand, there may be times when your chosen items are out stock. If this happens, we will contact you within two days of receiving your order and advise you of the expected delivery date or offer you an alternative.

Returns Policy and Refunds

We aim to provide quality products and a first class service to our customers however there are occasions when you may wish a refund or an exchange, please complete the returns / exchange form which will be in the parcel.

 

Please note that under no circumstances will we accept the return of a garment which shows signs of having been worn or tried on for an extended period. We reserve the right to refuse to accept the return of a garment which has been badly repacked and cannot be put back into stock. It will be returned to the customer.

FREE RETURNS ON BRA ORDERS (UK Only)

We understand that finding the right style of bra can sometimes mean buying several to try for fit and size. For your convenience we have now introduced a Free Returns Service for any bras that you wish to return for exchange or refund. In your delivery will be a returns/exchange form and bag with a 2nd class postage paid label. We still recommend you ask the post office for receipt of postage.

Returning Overseas Orders (excluding from the EU)

If you are returning an order for a refund or exchange, it is important that you write 'RETURNED GOODS' on the customs declaration form.

Cancelling the Order

If you decide to cancel or return your order, you may do so under the Distance Selling Regulations (DSR) providing you inform us in writing (either by email or post) of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned. Once you have informed us that you wish to return the goods under the DSR, you have 28 calendar days to do so at your own expense. We will then issue you a full refund for the product to your original payment method.

Faulty or Goods Damaged in Transit

If you find the goods to be faulty or to have been damaged in transit, please report it to us within 7 working days of receipt. Please return the goods with the original packaging and all the documentation and paperwork. Once we receive the goods we will either send you a replacement or a full refund to your original payment method and reimburse your reasonable return carriage costs.

Exchanging the Goods

If you wish to exchange any items for a different size or colour please complete the returns slip which will be in your parcel and post to:

 

Adaptawear Customer Services,
BKS Logistics, Units 1 & 2, Shires Rd, Brackley, Northants, NN13 7EZ

 

You will be responsible for the shipping cost for the return of the goods. It is your responsibility to return the goods by safe methods of transport. We suggest using the Royal Mail's recorded delivery service. You are responsible for the cost of the product until it arrives at back at the company.